I urgently needed to have a septic tank pumped. I called around without any luck, then called Big Mike's and spoke to Jimmy Lee. He was very knowledgeable, helpful and informative. He went to the property, completed the job and called me back when it was done. I was very happy with his service and wish that more companies had such exemplar employees, its really hard to find people who genuinely care about their job and their customers. You're the best Jimmy Lee! Thanks! Sorry to read the bad reviews about Scott, seems like he's not equipped for this job.